Service guidelines.
A simple guide to requests, timelines, feedback, and client responsibilities.
How unlimited worksHow your unlimited plan works.
Unlimited requests.
Submit as many requests as you need for services included in your plan. Your priorities guide the queue.
A set number of active projects.
Unlimited does not mean every request is produced at once, instant delivery, or every service is included.
Unlimited Graphics
2–3
active projects
Graphics and print.
Unlimited Visuals
3–5
active projects
Graphics, video, and motion.
Unlimited Everything
5–7+
active projects
Your full creative presence.
The rest stays in your queue.
When capacity becomes available, the next priority can move forward. Timing depends on the scope, queue, and typical turnaround.
Your Trello workflow
Our team manages your Trello board and moves each project through these stages.
Submit a first-draft deadline, clear brief, and needed assets through the Multimedia Request Form.
Sunday sermon series
Request received
First draft: Friday
We’ve reviewed your request. It waits here for room in your plan.
We’re creating your project, starting with the key artwork.
We’re waiting for your feedback or approval before preparing the remaining requested formats.
Your approved project is ready for your ministry to use.
Step 1 of 5 · Project Submission
Select a stage to explore it.
Need a revision? Leave feedback on the same card, uncheck Complete to mark it incomplete, and provide a new deadline. Our team moves it from In Review back to In Progress.
Project timelines.
Small projects
2–3business days
A graphic, slide, flyer, or social post.
Medium projects
3–5business days
A sermon package, a set of sizes, or a short video edit.
Large projects
5–7+business days
A campaign, branding project, merchandise collection, or website request.
Every project needs a deadline.
Set the deadline for when you want to see the first draft, not your team’s final deadline. Allow the typical turnaround and share your event or launch date separately.
When does turnaround begin?
- Clear brief
- Needed assets supplied
- Submitted during business hours
Your project’s scope and place in the queue affect timing.
Example weekMonday → Friday
Client responsibilities.
What we need from your team to keep projects moving.
Set a realistic deadline.
Choose a first-draft deadline that allows the typical turnaround. Leave time afterward for review, revisions, and production. Confirm deadline changes with our team.
Provide clear direction.
Choose one main contact. Gather your team’s message, priorities, and deliverables, and tell us which project comes first.
Supply the essentials.
Share accurate copy, usable assets, specifications, and working access links. Rough notes are welcome; flag any missing essentials.
Keep the card current.
Use your assigned form or agreed workflow. Keep feedback and approvals on the Trello card. For more work on a completed project, mark its card incomplete and set a new deadline.
Review and approve.
Check names, dates, wording, links, and intended formats. Send consolidated feedback, reply promptly, and approve the key artwork before other sizes.
Handle delivery and use.
Download and retain your final files. Agree who handles printing, posting, and scheduling before launch.
Prepare your next request
Use your church’s Multimedia Request Form—one per project. Use the workflow agreed with your team if it differs. Rough notes are welcome. Review the answers and requested deliverables before sending.
0 of 6 checked · Use this list before you submit.
Feedback and revisions.
Approve the main design before we prepare the remaining requested sizes. Keep consolidated feedback and approvals on the same Trello card.
A revision.
Client-requested refinements to the existing direction.
- Change supplied text or swap an image
- Adjust a color
- Make a minor layout change
A new request.
A new concept or a larger scope.
- Choose a new concept or layout
- Add an unrelated deliverable
- Expand the project significantly
Corrections to our mistakes. Typos or mistakes on our end are treated as priority corrections at no extra cost, rather than standard revisions. Flag the issue on the same Trello card, uncheck “Complete” to mark it incomplete, and provide an updated deadline. Once those details are in place, we aim to resolve the correction in less than 24 hours. Messages received outside business hours are reviewed the next business day.
Plan scope.
| Support | Graphics | Visuals | Everything |
|---|---|---|---|
| Graphic design & multi-size artwork | ✓ | ✓ | ✓ |
| Print design & file preparation | ✓ | ✓ | ✓ |
| Video editing, clips & motion | — | ✓ | ✓ |
| Logo design & branding projects | — | — | ✓ |
| Website & SEO support | — | — | ✓ |
| Print ordering & vendor coordination | — | — | ✓ |
| Creative direction | ✓ | ✓ | ✓ |
See additional support by plan
| Support | Graphics | Visuals | Everything |
|---|---|---|---|
| Brand system development | — | Limited | ✓ |
| Upload & publishing assistance | — | Limited | ✓ |
| Content scheduling support | — | Limited | ✓ |
| Strategy & consulting | — | Limited | ✓ |
| Ongoing brand oversight | — | Limited | ✓ |
Limited support has a narrower scope than Everything. Align with us on the specific work before adding it to your queue.
What’s included in graphic and website support?
Every plan: custom graphics, sermon series and weekly artwork, event graphics, multi-size deliverables, and print design such as flyers, banners, and booklets.
Everything: website design support, edits and updates, landing pages, and SEO support. All plans use the queue; priority is Standard for Graphics, Higher for Visuals, and Highest for Everything.
Work outside your plan may need an upgrade or a separately agreed scope. The scope agreed for your service remains the starting point.
Quick answers.
Where should I send requests and feedback?
Your assigned request form or the workflow agreed with your team.
Feedback, revisions, and approvals on its Trello card.
Reply to the request confirmation email.
Email, text, and DMs are secondary channels. Separate messages may not be captured as official project instructions, so keep the project record together.
Can you help set our creative strategy?
We are a creative partner working from your requests, priorities, and leadership. Strategy, timelines, campaigns, and roadmaps are developed together when requested and agreed—not assumed at the start of service.
What counts as one project?
One creative brief or concept, with its related requested sizes. A separate concept or distinct project needs its own request. For more formats or related assets, use the existing card. If it is completed, uncheck Complete to mark it incomplete. Add the details and a new realistic deadline so we can confirm the scope and timing. Revisions need at least 24 hours; new concepts follow the typical project timelines.
What do you need for video or website work?
Video: provide the footage and source material for editing. Onsite filming or visits are not standard plan inclusions.
Website: provide approved page content, links, brand assets, and the access needed for the agreed work. Website and SEO support are available in Everything.
What if we have several large projects at once?
We may break larger work into phases and queue projects within your plan’s capacity. Unlimited support is built for ongoing, reasonable creative needs; it does not mean simultaneous production of every request.
What if my team is waiting to approve something?
Let us know who will approve the work, gather their feedback, and reply promptly when clarification or approval is needed. Unanswered questions and delayed approvals can hold up the project.
How do recurring projects work?
Agree the template, required assets, upload rhythm, and delivery window with us first. We can then use a recurring card for that work. Check-in frequency and delivery targets are arranged for your team.
What about large files, print, and publishing?
Large files: use the agreed upload folder or an accessible sharing link, and keep that link with the project.
Print: supply the printer, product, dimensions, and production specifications before final approval. Confirm physical printing costs separately; print ordering and vendor coordination are included in Everything.
Publishing: agree who will post, schedule, upload, or send the finished work. Tell us in advance about paid advertising or monetized use so we can check asset requirements.
What should I do with completed files?
Download and retain your completed files from the shared delivery location. Keep your own copy so your team can find and reuse the work when needed. If you need editable templates or production files, confirm that as part of the agreed deliverables.
When is the team available?
Monday–Friday, 8am–5pm Pacific. Submit with enough time for review, revisions, and any printing or publishing. Flag time-sensitive work and contact the team to confirm what is possible. Revisions need at least 24 hours. Plan deadlines around our business schedule; scope and the queue may require more time.
Talk with our team.
We create media grounded in Scripture and sound doctrine. A shared process helps us serve your ministry with care and clarity.
Contact us