Understanding “Unlimited”
We offer unlimited design and media services to help churches stay creative and consistent. But “unlimited” doesn’t mean without structure. To ensure every church we serve receives high-quality, timely work, we’ve outlined a few important guidelines.
Service Guidelines
1) What “Unlimited” Really Means
Unlimited requests does not mean instant delivery.
You may submit as many requests as you like each month. That number is unlimited.
However:
We work on a limited number of active projects at once per plan.
Submitting more requests doesn’t speed up turnaround — it queues them.
Rush requests are not guaranteed and subject to schedule and capacity.
Example:
If your Unlimited Graphics Plan has 7 active slots and all are filled, additional requests wait in the queue until a slot opens. This prevents overloading our team and ensures consistent quality for all clients.
2) Business Hours & Submission Policies
We operate Monday–Friday, 8 AM–5 PM PST.
Requests submitted outside these hours will be timestamped upon receipt, but:
Work officially begins when business hours resume.
Turnaround calculation starts from the next business day after clear instructions are provided.
Requests sent on weekends or holidays do not pause or reset turnaround clocks.
Rush or Priority Requests:
If you need expedited work, please indicate “Rush” in the title and a deadline in the description. Rush status does notguarantee faster delivery but helps us properly triage. If a rush deadline cannot be met, we will communicate a revised estimate.
3) Turnaround Times
We strive to deliver consistently, and most work is finished ahead of schedule. However, turnaround depends on:
Clarity and completeness of your brief
Whether assets (files, text, logos) are included
Number of revision cycles
Capacity and current workload
Standard Timelines
(typical, not guaranteed)
| Project Size | Description | Examples | Estimated Turnaround* |
|---|---|---|---|
| Small Project | A single, straightforward design request | Social media graphic, slide, flyer, minor design edits | 2–3 business days |
| Medium Project | Multiple related deliverables or variations of the same design | Sermon graphic with multiple sizes, short video edits, grouped graphics | 3–5 business days |
| Large Project | Complex or multi-asset projects requiring planning | Sermon series, event campaigns, merchandise, branding elements | 5–7+ business days |
*Turnaround times begin once clear instructions and all required assets are submitted during business hours.
Each deliverable is counted separately. Multiple sizes, formats, ministries, or direction changes may be treated as new requests. Requests submitted outside business hours are reviewed the next business day.
4) Feedback & Revision Expectations
We offer unlimited in-scope revisions, but here’s how we manage them:
What speeds things up:
One round of consolidated feedback instead of multiple back-and-forth messages.
Clear comments like “Change header color to #hexcode and use this provided image.”
What slows things down:
Sending multiple sequential revision notes
Requests that replace or redefine the whole design direction
Scope Change vs Revision:
If you shift the creative direction dramatically (e.g., entirely new layout, purpose, or assets), we’ll treat it as a new requestand queue accordingly.
5) Service Limits and Fair Use
To keep service equitable:
Do not stack unrelated ministries or departments behind a single plan to bypass limits.
Personal or non-ministry work isn’t covered under church plans.
Consistent high usage may prompt plan adjustments (like switching to a custom or higher tier).
6) Communication & Response Times
To keep projects moving:
We will:
Acknowledge all new requests within 1 business day.*
Start work on queued items as soon as active slots are available.
Notify you if an item will take longer than the estimated window.
We do not guarantee:
Same-day responses to emails, texts, or outside business hours.
Response time for non-platform messages (e.g., unofficial email threads).
(*Note: This is an internal response standard — actual design delivery still adheres to the turnaround windows above.)
7) Clear Examples of Common Scenarios
✨ If you submit a request at 8:55 PM on Friday:
Work begins Monday at 8 AM. Turnaround is counted in business days only.
📌 If you submit updated feedback at 4:45 PM Friday but it’s unclear:
We need clear instructions to continue. If not clarified by Monday, turnaround may shift.
🕐 If a client sends 5 small tweak requests separately:
We consolidate feedback per cycle to keep the timeline predictable. Sending five individual messages does not extend capacity or speed.
8) Scope Creep & Over-Servicing Prevention
To protect both sides, we define:
Project Scope: The requested deliverable and related revisions
New Request: Any substantial shift in design, medium, or larger campaign elements
Active Project: In work, under feedback, revision needed, or final delivery
We will occasionally reclassify requests that:
Represent completely new deliverables
Significantly change original direction
This helps prevent unintended workload spikes and keeps delivery reliable for all clients.
9) Tips for Faster Turnarounds (for Clients)
Clients who want quicker delivery can:
Provide all necessary assets upfront
Use clear, completed creative briefs
Bundle feedback into one revision cycle
Avoid multiple small revision bursts
These steps reduce back-and-forth and shorten turnaround.
10) Our Commitment
We provide high-quality creative support for ministries with transparency, fairness, and mutual respect. Clear expectations and cooperation make “unlimited” truly beneficial for you and sustainable for our team.
Service Descriptions
| Service | What’s Included | What’s Not Included |
|---|---|---|
| Remote Consultation |
|
|
| Custom Graphics |
|
|
| Video Production |
|
|
| Church & Ministry Branding |
|
|
| Website Support & Redesign |
|
|
| Sermon-Inspired Social Media Content |
|
|