Understanding “Unlimited”
We offer unlimited design and media services to help churches stay creative and consistent. But “unlimited” doesn’t mean without structure. To ensure every church we serve receives high-quality, timely work, we’ve outlined a few important guidelines.
How Our Unlimited Plans Work
Unlimited requests means you can submit as many project ideas as needed. It does not mean unlimited projects are worked on at the same time. Each plan includes a set number of active project slots. Once those slots are full, new requests wait in queue until a slot opens.
This keeps turnaround fair, quality high, and expectations clear.
Compare Plans
| Features | Unlimited Graphics | Unlimited Visuals | Unlimited Everything |
|---|---|---|---|
| Capacity | |||
| Active Projects | 2–3 | 3–5 | 5–7+ |
| Queue System | ✔ | ✔ | ✔ |
| Priority Level | Standard | Higher | Highest |
| Design | |||
| Custom Graphic Design | ✔ | ✔ | ✔ |
| Sermon Graphics (Series + Weekly) | ✔ | ✔ | ✔ |
| Event Graphics | ✔ | ✔ | ✔ |
| Multi-Size Deliverables | ✔ | ✔ | ✔ |
| Print Design (Flyers, Banners, Booklets) | ✔ | ✔ | ✔ |
| Visual Media | |||
| Video Editing | ✘ | ✔ | ✔ |
| Short Form Content (Reels, Clips) | ✘ | ✔ | ✔ |
| Motion Graphics | ✘ | ✔ | ✔ |
| Branding | |||
| Logo Design / Branding Projects | ✘ | ✘ | ✔ |
| Brand System Development | ✘ | Limited | ✔ |
| Website | |||
| Website Design Support | ✘ | ✘ | ✔ |
| Website Edits & Updates | ✘ | ✘ | ✔ |
| Landing Page Builds | ✘ | ✘ | ✔ |
| Execution Support | |||
| File Prep for Print | ✔ | ✔ | ✔ |
| Print Ordering & Vendor Coordination | ✘ | ✘ | ✔ |
| Upload & Publishing Assistance | ✘ | Limited | ✔ |
| Content Scheduling Support | ✘ | Limited | ✔ |
| Strategy | |||
| Creative Direction | ✔ | ✔ | ✔ |
| Strategy & Consulting | ✘ | Limited | ✔ |
| Ongoing Brand Oversight | ✘ | Limited | ✔ |
Typical Turnaround
Turnaround depends on project size, clarity of request, and current queue.
| Project Size | Example | Typical Time |
|---|---|---|
| Turnaround Guide | ||
| Small | Single graphic, slide, flyer, simple edit | 2–3 business days |
| Medium | Sermon package, multi-size graphic set, short video edit | 3–5 business days |
| Large | Event campaign, branding project, merch collection, website-related request | 5–7+ business days |
Important: Turnaround begins once the request is clearly submitted, all needed assets are provided, and the request is submitted during business hours. Timelines, campaigns, and roadmaps are developed collaboratively upon request. They are not assumed at the start of service and require alignment on scope, priorities, and direction.
Revision vs New Request
Small changes are part of the process. Major direction changes may be treated as a new request.
| Request Type | What It Usually Includes | How It Is Treated |
|---|---|---|
| Revision vs New Request | ||
| Revision | Text edits, color changes, image swaps, small refinements, minor layout adjustments | Included |
| New Request | New concept direction, new layout approach, new deliverable type, major scope expansion | Queued separately |
Client Responsibilities
We operate on a request-driven model. We come alongside your team to execute, guide, and support—not to replace internal leadership or set organizational priorities unless explicitly agreed upon. To keep projects moving efficiently, clients agree to follow the process below.
| Responsibility | What We Need From You | Why It Matters |
|---|---|---|
| Client Responsibilities | ||
| Submit Through Platform | Use our official request form and project platform for requests, updates, and approvals | Keeps communication organized and trackable |
| Provide Complete Details | Include text, assets, deadlines, dimensions, and any key direction upfront | Helps us start faster and reduce back-and-forth |
| Give Clear Feedback | Send consolidated feedback whenever possible instead of scattered notes | Speeds up revisions and avoids confusion |
| Respond On Time | Reply in a timely way when clarification or approval is needed | Helps prevent stalled projects |
| Submit In Order | Send projects in a realistic and organized priority order | Keeps your queue moving efficiently |
Why This Matters: For best results, we work through a designated point of contact who provides direction, priorities, and feedback. CG supports and executes based on that leadership structure.
Communication Policy
Our request form and project platform are the official communication channels. To keep projects moving efficiently, clients agree to follow the process below.
| Communication Type | Preferred Method | Status |
|---|---|---|
| Communication Guidelines | ||
| Project Requests | Official form / project platform | Required |
| Revisions & Feedback | Official form / project platform | Required |
| Approvals | Official form / project platform | Preferred |
| Email / Text / DM | Secondary only | Not guaranteed for project tracking |
Clarification: Messages sent outside the platform may not be tracked as official project instructions, revisions, or approvals.
Fair Use
Unlimited plans are designed for ongoing, reasonable creative support.
| Situation | What It Means | How It May Be Handled |
|---|---|---|
| Fair Use Guidelines | ||
| Ongoing Normal Use | Consistent creative requests that fit the plan and queue structure | Included |
| Very Large Requests | Requests with unusually high scope, complexity, or rollout size | May be phased |
| Heavy Simultaneous Demands | Many large projects requested at once beyond active capacity | Queued appropriately |
| Out-of-Scope Support | Services outside the client’s current plan | Upgrade or separate scope |
Clarification: Unlimited requests does not mean unlimited simultaneous production. Projects are completed according to active capacity, scope, and queue order.