Service guidelines.
A simple guide to requests, timelines, feedback, and client responsibilities.
How unlimited worksFrom first idea to final file
How We Work.
See how to submit requests, track projects, and keep your next project moving.
Watch the video · 3:17
How your unlimited plan works.
Unlimited requests.
Submit as many requests as you need for services included in your plan. Your priorities guide the queue.
A set number of active projects.
Unlimited does not mean every request is produced at once, instant delivery, or every service is included.
Unlimited Graphics
2–3
active projects
Graphics and print.
Unlimited Visuals
3–5
active projects
Graphics, video, and motion.
Unlimited Everything
5–7+
active projects
Your full creative presence.
The rest stays in your queue.
When capacity becomes available, the next priority can move forward. Timing depends on the scope, queue, and typical turnaround.
Your Trello workflow
Our team manages your Trello board and moves each project through these stages. Managed Social uses the same queue; its calendar and posts need your approval before publishing.
Submit a first-draft deadline, clear brief, and needed assets through the Multimedia Request Form.
Sunday sermon series
Request received
First draft: Friday
We’ve reviewed your request. It waits here for room in your plan.
We’re creating your project, starting with the key artwork.
We’re waiting for your feedback or approval before preparing the remaining requested formats.
Your approved project is ready for your ministry to use.
Step 1 of 5 · Project Submission
Select a stage to explore it.
Need a revision? Leave feedback on the same card, uncheck Complete to mark it incomplete, and provide a new deadline. Our team moves it from In Review back to In Progress.
Project timelines.
Small projects
2–3business days
A graphic, slide, flyer, or social post.
Medium projects
3–5business days
A sermon package, a set of sizes, or a short video edit.
Large projects
5–7+business days
A campaign, branding project, merchandise collection, or website request.
Every project needs a deadline.
Set the deadline for when you want to see the first draft, not your team’s final deadline. Allow the typical turnaround and share your event or launch date separately.
When does turnaround begin?
- Clear brief
- Needed assets supplied
- Submitted during business hours
Your project’s scope and place in the queue affect timing.
Example weekMonday → Friday
Social posting dates are separate from draft deadlines. For Managed Social, we agree the monthly calendar and review deadlines together. Your assets, access, and approvals must be ready before a post can be scheduled; delays can move its publishing date.
Client responsibilities.
What we need from your team to keep projects moving.
Set a realistic deadline.
Choose a first-draft deadline that allows the typical turnaround. Leave time afterward for review, revisions, and production. Confirm deadline changes with our team.
Provide clear direction.
Choose one main contact. Share your message, priorities, and deliverables. Your team supplies social post ideas and the calendar unless you add Managed Social; with that upgrade, we propose them for your approval.
Supply the essentials.
Share accurate copy, event details, sermon material, usable assets, specifications, and working access links. For social publishing, provide the required account access. Flag any missing essentials.
Keep the card current.
Use your assigned form or agreed workflow. Keep feedback and approvals on the Trello card. For more work on a completed project, mark its card incomplete and set a new deadline.
Review and approve.
Check names, dates, wording, links, and intended formats. Review social captions and ministry accuracy before scheduling. Send consolidated feedback promptly, and approve the key artwork before other sizes.
Handle delivery and use.
Download and retain your final files. Everything includes publishing on your instructions; Managed Social adds planning and scheduling from an approved calendar. Your church handles comments, direct messages, and pastoral responses.
Prepare your next request
Use your church’s Multimedia Request Form—one per project. Use the workflow agreed with your team if it differs. Rough notes are welcome. Review the answers and requested deliverables before sending.
0 of 6 checked · Use this list before you submit.
Feedback and revisions.
Approve the main design before we prepare the remaining requested sizes. Keep consolidated feedback and approvals on the same Trello card. For Managed Social, approve both the media and captions before scheduling.
A revision.
Client-requested refinements to the existing direction.
- Change supplied text or swap an image
- Adjust a color
- Make a minor layout change
A new request.
A new concept or a larger scope.
- Choose a new concept or layout
- Add an unrelated deliverable
- Expand the project significantly
Corrections to our mistakes. Typos or mistakes on our end are treated as priority corrections at no extra cost, rather than standard revisions. Flag the issue on the same Trello card, uncheck “Complete” to mark it incomplete, and provide an updated deadline. Once those details are in place, we aim to resolve the correction in less than 24 hours. Messages received outside business hours are reviewed the next business day.
Plan scope.
| Support | Graphics | Visuals | Everything |
|---|---|---|---|
| Graphic design, social graphics & multi-size artwork | ✓ | ✓ | ✓ |
| Print design & file preparation | ✓ | ✓ | ✓ |
| Video editing, clips & motion | — | ✓ | ✓ |
| Logo design & branding projects | — | — | ✓ |
| Website & SEO support | — | — | ✓ |
| Print ordering & vendor coordination | — | — | ✓ |
| Project creative direction | ✓ | ✓ | ✓ |
| Social publishing on your instructions | — | — | ✓ |
| Managed Social: ideas, calendar & captions | — | — | Upgrade |
See additional support by plan
| Support | Graphics | Visuals | Everything |
|---|---|---|---|
| Brand system development | — | Limited | ✓ |
| Upload & publishing assistance | — | — | ✓ |
| Scheduling from your approved instructions | — | — | ✓ |
| Project strategy & consulting | — | Limited | ✓ |
| Ongoing brand oversight | — | Limited | ✓ |
Limited support has a narrower scope than Everything. Project strategy and brand oversight guide agreed creative work; they do not include ongoing social management. Social ideas, calendars, and managed posting require the Managed Social upgrade.
What’s included in graphic and website support?
Every plan: custom graphics, social graphics, sermon series and weekly artwork, event graphics, multi-size deliverables, and print design such as flyers, banners, and booklets. Visuals and Everything also include video editing and motion for social content.
Everything: website design support, edits and updates, landing pages, SEO support, and social publishing from your approved content and instructions. Add Managed Social for $1,000 per month ($3,299 total) for ongoing social planning and management. All plans use the queue; priority is Standard for Graphics, Higher for Visuals, and Highest for Everything.
Work outside your plan may need an upgrade or a separately agreed scope. The scope agreed for your service remains the starting point.
Quick answers.
Where should I send requests and feedback?
Your assigned request form or the workflow agreed with your team.
Feedback, revisions, and approvals on its Trello card.
Reply to the request confirmation email.
Email, text, and DMs are secondary channels. Separate messages may not be captured as official project instructions, so keep the project record together.
Can you help set our creative strategy?
Yes. Creative direction helps shape your requested projects. Campaign strategy and roadmaps are agreed together. Ongoing social post ideas, caption drafts, and a content calendar are included only with the Managed Social upgrade; your church retains ministry direction and final approval.
Does Everything include social media management?
Everything includes social content creation and publishing or scheduling from your approved content and instructions. Your team supplies the post ideas, captions, and calendar. Add Managed Social for $1,000 per month ($3,299 total) for us to plan 12 distinct monthly posts, draft captions, create the calendar, and schedule approved content for Facebook and Instagram.
How are the 12 Managed Social posts counted?
One distinct post adapted for Facebook and Instagram counts as one post, not two. We agree the mix of graphics, video, and other formats in the monthly calendar. Production stays within Everything’s existing 5–7+ active-project capacity. You can still request other creative work through your plan; extra managed posts or platforms need an agreed scope.
Who handles comments, messages, and approvals?
Your church responds to comments, direct messages, and pastoral conversations. Provide accurate information, sermon material, usable assets, working account access, and timely approvals. Managed Social posts are scheduled only after approval. Paid advertising, ad spend, onsite filming or photography, and guaranteed growth are not included.
What counts as one project?
One creative brief or concept, with its related requested sizes. A separate concept or distinct project needs its own request. For more formats or related assets, use the existing card. If it is completed, uncheck Complete to mark it incomplete. Add the details and a new realistic deadline so we can confirm the scope and timing. Revisions need at least 24 hours; new concepts follow the typical project timelines.
What do you need for video or website work?
Video: provide the footage and source material for editing. Onsite filming or visits are not standard plan inclusions.
Website: provide approved page content, links, brand assets, and the access needed for the agreed work. Website and SEO support are available in Everything.
What if we have several large projects at once?
We may break larger work into phases and queue projects within your plan’s capacity. Unlimited support is built for ongoing, reasonable creative needs; it does not mean simultaneous production of every request.
What if my team is waiting to approve something?
Let us know who will approve the work, gather their feedback, and reply promptly when clarification or approval is needed. Unanswered questions and delayed approvals can hold up the project.
How do recurring projects work?
Agree the template, required assets, upload rhythm, and first-draft deadline with us first. A recurring card supports repeated requests; it does not include ongoing social planning by itself. With Managed Social, we propose the monthly content calendar and agree review and publishing dates together.
What about large files, print, and publishing?
Large files: use the agreed upload folder or an accessible sharing link, and keep that link with the project.
Print: supply the printer, product, dimensions, and production specifications before final approval. Confirm physical printing costs separately; print ordering and vendor coordination are included in Everything.
Publishing: Everything includes posting, scheduling, or uploading approved work from your instructions. Managed Social adds ideas, captions, and a monthly calendar. Provide access and approve content before publication. Tell us about paid advertising or monetized use so we can check asset requirements; ad management and ad spend are not included.
What should I do with completed files?
Download and retain your completed files from the shared delivery location. Keep your own copy so your team can find and reuse the work when needed. If you need editable templates or production files, confirm that as part of the agreed deliverables.
When is the team available?
Monday–Friday, 8am–5pm Pacific. Submit with enough time for review, revisions, and any printing or publishing. Flag time-sensitive work and contact the team to confirm what is possible. Revisions need at least 24 hours. Plan deadlines around our business schedule; scope and the queue may require more time.
Talk with our team.
We create media grounded in Scripture and sound doctrine. A shared process helps us serve your ministry with care and clarity.
Contact us